Refund Policy

At Seoryune, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund process.

Refund Eligibility

We accept refunds within 30 days of the original purchase date. To be eligible for a refund, items must be unused, unwashed, unworn, and in their original condition with all original packaging and tags intact.

Non-Refundable Items

The following items are not eligible for refund:

• Items purchased as final sale or marked as non-returnable
• Custom or personalized products
• Items damaged due to misuse or improper care by the customer
• Swimwear, intimate apparel, or undergarments if the hygiene seal has been removed

Refund Process

To request a refund, please contact our support team at supportseoryune@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your returned item, we will process your refund within 5 to 10 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, Seoryune will cover return shipping costs.

Refund Method

Refunds will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, as processing times vary by financial institution.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at supportseoryune@gmail.com, and we will assist you with the process.

Contact Us

For any refund-related questions, reach out to supportseoryune@gmail.com. We respond within 24 to 48 hours.